Help Center

We offer free shipping to all of our customers which means that unfortunately sometimes shipping can take a while. Depending on the time of year and the popularity of the product, expect to receive your product between 1-3 1/2 weeks of your order being placed, if you have any concerns about your item not arriving please feel free to contact our friendly support team. 

We have fulfillment centers around the world which means that depending on the item you order it may not come from America. Please be aware of this when placing your order and consider the shipping time accordingly

Once you place an order, you will receive an automated confirmation email. Once your order has been processed and is leaving the warehouse, you will receive another autoated email with shipping information.

Unfortunately shipping fees are not refundable. 

Once you receive your order, please thoroughly check your delivered items immediately. If you believe an item is missing / defective / not part of your order, you must contact our customer care department within two days of receiving and let us know.